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ZERO DEFECTS

Permanent effort for quality improvement

Objectives

  • The main objective is to change the way of thinking of all
    people in the organisation:
    • Everyone perceive high quality as the key to
      customer satisfaction and efficiency
    • Everyone is aware of his/her contribution to quality
    • Everyone knows the principles for producing quality
  • The objective of zero defect represents continuous effort at improving quality.

Contents

TWO BASIC APPROACHES

  1. Safe process planning focuses on the identification of potential quality problems incurred during development or production - FMEA (Failure Mode Effect Analysis) method
  2. Learning from production errors - Andon Jidoka method
    • Defect identification – Andon signal
    • Stopping the line (process)
    • Call the analytical team – defect description and analysis
    • Temporary measure implementation – line launch
    • Root cause analysis by analytical team
    • POKA YOKE implementation