ROOT CAUSE CORRECTIVE ACTION
Structured problem solving
Objectives
- Avoid repeated occurrence of problems
- Utilise standard procedure for problem solving
- Analyse root causes of problems consistently
Contents
Structured problem solving procedure:
- 1PROBLEM DETECTION - Problem registration, when to solve problems and what method to use
- 2PROBLEM DESCRIPTION - Answer the question: What? Where? When? Who? How? Why?
- 3ROOT CAUSES DETECTION - Use the fishbone tool and 5 Whys method for root cause analysis
- 4IMPROVEMENT SUGGESTION - Use the brainstorming method, choose the best solution
- 5IMPROVEMENT IMPLEMENTATION - Proceed according to the PDCA (Plan, Do, Check, Act) methodology