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ROOT CAUSE CORRECTIVE ACTION

Structured problem solving

Objectives

  • Avoid repeated occurrence of problems
  • Utilise standard procedure for problem solving
  • Analyse root causes of problems consistently

Contents

Structured problem solving procedure:

  • 1
    PROBLEM DETECTION - Problem registration, when to solve problems and what method to use
  • 2
    PROBLEM DESCRIPTION - Answer the question: What? Where? When? Who? How? Why?
  • 3
    ROOT CAUSES DETECTION - Use the fishbone tool and 5 Whys method for root cause analysis
  • 4
    IMPROVEMENT SUGGESTION - Use the brainstorming method, choose the best solution
  • 5
    IMPROVEMENT IMPLEMENTATION - Proceed according to the PDCA (Plan, Do, Check, Act) methodology