ZERO DEFECTS
Permanent effort for quality improvement
Objectives
- The main objective is to change the way of thinking of all
people in the organisation:- Everyone perceive high quality as the key to
customer satisfaction and efficiency - Everyone is aware of his/her contribution to quality
- Everyone knows the principles for producing quality
- Everyone perceive high quality as the key to
- The objective of zero defect represents continuous effort at improving quality.
Contents
TWO BASIC APPROACHES
- Safe process planning focuses on the identification of potential quality problems incurred during development or production - FMEA (Failure Mode Effect Analysis) method
- Learning from production errors - Andon Jidoka method
- Defect identification – Andon signal
- Stopping the line (process)
- Call the analytical team – defect description and analysis
- Temporary measure implementation – line launch
- Root cause analysis by analytical team
- POKA YOKE implementation